Task Contacts for TicketLast Updated: 12/03/2015 Introduced in Verision: 2.0 |
Contact information can be assigned to a service desk ticket task. A ticket’s contact receives notifications related to the ticket.
Add contact information for an existing account by selecting the account in the Select Account pop-up. If the contact associated with the ticket does not have an account in the portal, add contact information, including name, email address and phone number, in the Add TaskContact pop-up.
Example
In the example, we will:
- Add a ticket.
- Add a contact to the ticket who has an account in the portal.
- Add a contact to the ticket who does not have an account in the portal.
To begin, we navigate to the folder Service Desk Tickets > Changes. We click the Add button, and select [Task Definition Name] (Quick).
We name the ticket and add a short description, then click OK.
We click the new ticket name.
We click the Add Contact button.
To add a contact that has an account in the portal, in the Add TaskContact pop-up, we click the Select User Account selector.
In the Select Account pop-up, we select the account and click OK.
The new contact appears on the Details panel.
To add a contact that does not have an account in the portal, we click the Add Contact button. In the Add TaskContact pop-up, we enter information in the Task Contact Information section, then click Save.
The new contact also appears in the Details panel.
The contacts will receive notifications regarding any changes to this ticket.
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