Task Contacts for TicketLast Updated: 12/03/2015 Introduced in Verision: 2.0
Contact information can be assigned to a service desk ticket task. A ticket’s contact receives notifications related to the ticket.
Add contact information for an existing account by selecting the account in the Select Account pop-up. If the contact associated with the ticket does not have an account in the portal, add contact information, including name, email address and phone number, in the Add TaskContact pop-up.
In the example, we will:
- Add a ticket.
- Add a contact to the ticket who has an account in the portal.
- Add a contact to the ticket who does not have an account in the portal.
To begin, we navigate to the folder Service Desk Tickets > Changes. We click the Add button, and select [Task Definition Name] (Quick).
We name the ticket and add a short description, then click OK.
We click the new ticket name.
We click the Add Contact button.
To add a contact that has an account in the portal, in the Add TaskContact pop-up, we click the Select User Account selector.
In the Select Account pop-up, we select the account and click OK.
The new contact appears on the Details panel.
To add a contact that does not have an account in the portal, we click the Add Contact button. In the Add TaskContact pop-up, we enter information in the Task Contact Information section, then click Save.
The contacts will receive notifications regarding any changes to this ticket.
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