Emergency Password Reset Tool

Last Updated: 12/03/2015 Introduced in Verision: 2.0

The Emergency Password Reset Tool allows a user on the host machine to reset any user’s password from the command line. This utility is particularly useful in the event that an administrator’s password needs to be reset, or after a malicious intrusion.


Our example assumes that the platform has been installed in the default path, and that the Administrator has not been changed from the default admin@decisions.com.

Open a command prompt and navigate to C:\Program Files\Decisions\Decisions Services Manager.

Navigate to Password Reset Tool

Type decisions.passwordreset.exe and press Enter. When executed without any arguments, the Emergency Password Reset Tool will return instructions for its usage, as well as an example.

Run Password Reset Tool
Type decisions.passwordreset.exe admin@decisions.com newpassword to reset the administrator’s password to “newpassword”. Upon changing the administrator’s password, the platform will stop and restart its services. You will also be advised to set a new password for this account from within the portal, as a sound security practice.
Password Reset



Need more help with:

Emergency Password Reset Tool?


Contact us at support@decisions.com

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